Refund Policy

What is the cancellation policy?
Cancellation policy may vary from hotel to hotel. We make every possible attempt to clearly shows the cancellation policy before you confirm the booking. Some hotels have a non-refundable policy. It is your responsibility to carefully check the cancellation policy and acknowledge acceptance prior to confirming the booking.

CANCELLATION POLICY - Non-refundable bookings are non-refundable under any circumstances
All other cancellations will be processed at the time they are received and only if they are submitted in writing via fax, email. After full or partial payment is received, a one night penalty will be assessed. If cancellation is requested between 8 and 30 days prior to departure, a two-night penalty will be assessed. If cancellation occurs 7 days or less prior to scheduled departure date, there will be no refunds. All agency cancellation fees are in addition to applicable service provider fees (airline, hotel, etc.). Any refunds will be awarded after the scheduled departure/travel date. No refunds will be granted for Holiday Travel, Charter Flights, and/or Special Events and Promotions. Most Airline tickets are non refundable and non transferable; please consult with your travel agent prior to signing this form.

No rescheduling, changes or revisions are permitted under any circumstances on non-refundable bookings. After initial deposit or full payment, any rescheduling that occurs more than 45 days prior to departure will be assessed a $25.00 fee, plus any applicable service provider fees (airline, hotel, etc.) If rescheduling occurs between 15 and 45 days prior to departure, an $85.00 fee will be assessed in addition to any applicable service provider fees. No rescheduling will be permitted within 14 days of departure. If for any reason you are not fully satisfied with the accommodation arrangements made on your behalf, it is your responsibility to get a written statement from the service provider advising early checkout. Only with the written statement and reimbursement of fees paid to the service provider, will We Know Mexico make any refunds for the unused portion of your stay.

I have read and understood Vacations My Way / DBA We Know Mexico’s terms and conditions. With my acknowledgment and/or signature, I authorize Vacations My Way / DBA We Know Mexico to charge my account provided during the reservation process and agree to all terms and conditions. Under penalty of perjury, I acknowledge that I am a valid and authorized credit card user.

Full refund of total purchase amount will apply if cancellation protection has been purchased and notification is received in writing by fax or email or mail, 72 hours prior to departure date. "No show, No refund." We recommend you purchase trip cancellation insurance to protect your investment. The Protection Plan does not apply for non-refundable published air tickets. Buy Trip Assure Now:

Vacations My Way / DBA We Know Mexico acts only as an agent for these services and is in no way to be considered the principal or operator. Vacations My Way / DBA We Know Mexico shall not be liable for any inconvenience, loss, damage, injury, accident, delay, or irregularity which may be occasioned by reason of defect or through the acts or omissions of any company or persons performing or rendering the services other than the packaging/ booking agent. All disputes and/or lawsuits will fall under the jurisdiction of San Diego, California legal systems. Vacations My Way / DBA We Know Mexico reserves the right to cancel, change, reschedule, or substitute any service or equipment when necessary. "Registration as a seller of travel does not constitute approval by the state of California." SOT# 2057506-50.